Last Updated: 10/14/2025
Thank you for shopping with Elite Wellness Equipment! We are committed to providing you with a smooth and reliable shipping experience. Please review our Shipping Policy below, which applies to all orders placed through our website.
1. Shipping Coverage
- We currently ship only within the United States (including the 48 contiguous states, Alaska, and Hawaii).
- At this time, we do not ship internationally or to U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands) or APO/FPO/DPO addresses.
2. Processing Time
- All orders are typically processed within 1–3 business days after item availability and payment is confirmed.
- Processing times may vary depending on product availability, order volume, and seasonal demand.
- You will receive a confirmation email with tracking information once your order has been shipped.
- See our Refunds & Returns Policy for more information regarding order cancellations.
3. Shipping Times
- Standard delivery times range from 5–10 business days, depending on your location and the supplier’s warehouse.
- Certain items may ship separately if sourced from different suppliers.
- Please note that delivery times are estimates and cannot be guaranteed, as they may be affected by carrier delays, weather, unforeseen circumstances, or other factors beyond our control.
4. Shipping Methods & Carriers
- We partner with trusted carriers such as USPS, UPS, and FedEx for domestic deliveries.
- The carrier used may vary based on the item, supplier, and delivery location.
5. Shipping Costs
- Shipping fees are calculated at checkout and may vary by product, size, weight, and destination.
- From time to time, we may offer free shipping promotions. Eligibility will be clearly stated on the product page or during checkout.
6. Tracking Your Order
- Once your order is shipped, you will receive an email containing your tracking number and a link to track your package.
- Tracking updates may take 24–48 hours to appear after the carrier has picked up the package.
7. Delayed or Lost Shipments
- While rare, delays can occur due to weather, carrier issues, or supply chain disruptions.
- If your package is delayed beyond the estimated delivery window, please contact us at [email protected].
- If your package is delayed or lost in transit, we will work with the carrier and/or supplier to attempt to resolve the issue as quickly as possible. However, we are not liable for delays or lost shipments. Risk of loss passes to you once the order is delivered to the shipping carrier.
8. Incorrect Shipping Information
- Customers are responsible for providing the correct shipping address at checkout.
- We are not liable for orders shipped to an incorrectly provided address. If you realize there is an error, please contact us within 12 hours of placing your order.
9. Damaged or Missing Items
- If your order arrives damaged or with missing items, make note of the issue at delivery and please notify us on the day of delivery.
- We may request photos of the damaged product and packaging to help us resolve the issue with our supplier or carrier.
10. Changes to Shipping Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. It is your responsibility to check this policy for any updates. Your continued use of the Service constitutes acceptance of the updated policy.
Contact Us
For questions regarding shipping, please contact our support team:
📧 Email: [email protected]
📞 Phone: (888) 383-6344
